Last updated: October 06, 2025

DATA PRIVACY:

– Your secrets are safe with us, along with your personal details, photos and anything else you share.
– All the files you share to customise your order are permanently deleted after the surprise is completed.

DISCLAIMER:

– Delivered product might vary slightly from the image shown.
– The date of delivery is provisional as it is shipped through third party courier partners.
– We try to get the gift delivered close to the provided date. However, your gift may be delivered prior or after the selected date of delivery.
– To maintain the element of surprise on gift arrival, our courier partners do not call prior to delivering an order, so we request that you provide an address at which someone will be present to receive the package.
– Delivery may not be possible on Sundays and National Holidays.
– For International deliveries, custom charges might be levied which are payable by the recipient.
– If the receiver not accept the gifts and return, then we are not responsible to delivery again. In this case amount not refundable and not reattempt gift. In any case the gifts is return to egiftmart.com and you want to send again you have to pay again delivery charges.

Replacement Policy:

1. Eligibility for Replacement:

The product is damaged, defective, or incorrectly made.

To request a replacement, you must record an unboxing video before opening the parcel to show the condition of the package.

2. Requesting a Replacement:

Contact our customer support within 48 hours of receiving the product.

Share the unboxing video and details of the issue.

3. Processing Replacements:

Once verified, we will send a replacement within 5–7 business days.

Shipping costs for the replacement will be handled by [Your Website Name].

4. Important Notes:

Replacements are only applicable for damaged or incorrect products.

Change of mind or personal errors in customization are not eligible for replacement.

Replacement Policy

  1. Eligibility for Replacement:

The product is damaged, defective, or incorrectly made.

To request a replacement, you must record an unboxing video before opening the parcel to show the condition of the package.

  • Requesting a Replacement:

Contact our customer support within 48 hours of receiving the product.

Share the unboxing video and details of the issue.

  • Processing Replacements:

Once verified, we will send a replacement within 5–7 business days.

Shipping costs for the replacement will be handled by framoo.in